TOTAL QUALITY & PERFORMANCE MANAGEMENT Essay Example | Topics and Well Written Essays - 2000 words

TOTAL QUALITY & PERFORMANCE MANAGEMENT - Essay Example This requires regular monitoring of organizational success and measuring performance. Internationalization and globalization has increased the importance of rethinking of the performance measurement system. Edgar Schein defines culture as a pattern of shared basic assumptions that the group learned as it solved its problems of external adaptation and internal integration, that has worked well enough to be considered valid and, therefore, to be taught to new members as the correct way you perceive, think, and feel in relation to those problems (cited by Nellen, n.d.). Schein further emphasizes that organizational culture is the key to organizational excellence... and the function of leadership is the creation and management of culture. Culture differentiates one organization from another and provides a sense of identity. Change according to the ancient Greeks was tampering with the basic character of things and was a sure path to disaster. Modern western culture, however, thinks change is a means to bend fate to ones ends (Kanter et al., 1992 cited by Appelbaum et al., 1998). Globalization, internationalization and the challenge to meet international needs have made change a standard business practice to meet long term organizational goals. This paper will discuss the relationship between performance measurement, organizational culture and change management at Marriott Hotels. It will further demonstrate how performance measurement and management ultimately impacts the organizational excellence. Marriott International has always been known as an employee-oriented family atmosphere organization. As service expectation of the existing customers and potential customers have gone up, and as total quality management (TQM) is a management philosophy based on continuous improvement, Marriott felt the need to consider TQM in their company to be able to

Deutsche Telekom Essay Example | Topics and Well Written Essays - 250 words

Deutsche Telekom - Essay Example 2. When the letter from the technician becomes known to the public, what, do you think, various stakeholders might say about Deutsche Telecom? What would customers say? What would analysts say? What would the general public, say? What would employees of the organization say? The various stakeholders will end up disappointed by the CEO of Deutsche Telecom and his entire managerial team and immediately call for his removal from office. Many customers would feel pity for the employees of the company and would remain loyal to the company, whereas analysts will put it clear to the media that, the main reason for the company’s failure is due to the CEO’s incompetence. This will tarnish the corporation’s reputation besides prompting mixed reactions amongst the employees of the company. Some due to the fear of losing their jobs will start criticizing the move adopted by the company’s technician. However, others will be in full support of the move and encourage the technician. The employee’s actions of making the letter public will be below par. Therefore, I would insist on meeting with the CEO first to discuss on the way forward. Then I would also hold a meeting with all the company’s employees to discuss on their grievances and the steps to take. 4. Put yourself in the shoes of middle manager of DT. Imagine that your employees are actively discussing the letter after it became public. Would you be engaged in those discussions? If yes, would you do that informally or in a formal setting? What would you say or ask? Yes, I would engage myself in the discussions but in an informal setting to make them feel at ease, hence share their thoughts. I would ask them of their opinions concerning the letter, whether it was right or wrong. I would also try making them feel appreciated by asking what they think is the way forward for the survival of the